Communication
During the whole testing phase, we ensure a personalized work procedure, adapted to your needs and expectations. One lead-tester only will be your contact person and be responsible for the good execution of the test to your entire satisfaction. In order to ensure free flow of information, we can also use the following communication systems: Phone, MSN Messenger, Skype etc.

Bugzilla
Bugzilla is our standard bug reporting system. It integrates a large variety of function (project statistics in the form of graphs, filter for displayed bugs, quick search Section, improved Search capability, Improved User Interface, and many more) that gives us better error and bug control.

Tools or procedures
In addition to the daily online bug report, we can at your request, use any of the tools/procedures you have in place. We are also experienced in working with other bug tracking software (Mantis, Elementool, Jira, Alceea, and others). Reporting procedure (for new-found bugs or errors)
• Standard “three-times-in-a-row” reproduction procedure;
• Internal checking and approval by lead testers;
• Real-time reporting to the developer/producer;
• Developer/producer feed-back for reported bugs or errors is needed for procedure termination

Post project reports
At the end of each test, we will send you a document containing the summary as well as any important issues encountered during the tests. The purpose of this Post-project report is to give you an overview of the highs and lows of the test.